Frequently Asked Questions
General
Hosting
Domain
Emails
WordPress
Support
cPanelGeneralGeneral
1. What is SSL Certificates?
SSL stands for Secure Sockets Layer, which is a security protocol used to encrypt data that is transmitted over the internet. SSL is commonly used to secure online transactions, such as credit card payments, and to protect sensitive information, such as login credentials and personal data.
2. How to install SSL Certificate?
Ensure proper nameservers: When you sign up for a web hosting account, your welcome email will contain a unique set of nameservers that allows you to connect your domain to your hosting account. Ensure that your nameservers are properly set. If you are using a third-party to manage your DNS, such as Cloudflare, and you’re using their name servers, Auto SSL may not function properly.
View the SSL Certificate in cPanel: With your nameservers properly set, the SSL module will automatically verify your domain, generate the SSL certificate, and install it on your web hosting package; requiring no further action on your end. You can verify this by logging into cPanel -> SSL/TLS Status.
Ensure your website is configured properly: With your SSL certificate generated and installed, you must make sure your website is only making calls from https and not http. If you’re using WordPress to publish your website, you can easily set this by logging into wp-admin -> Settings -> General and changing the WordPress Address (URL) and Site Address (URL) to include https. If you’re manually coding your website, make sure all your CSS, JavaScript, and other on-page elements are being called from https.
AutoSSL automatically renews certificates as long as your nameservers remain intact, so no further action is necessary. If you encounter any common problems, talk with our support.
3.What is website migration?
Website migration is the process of moving a website from one web hosting provider to another. It is an important consideration for website owners who want to switch to a new hosting provider or upgrade to a better hosting plan.
4. What is a content management system (CMS)?
A content management system (CMS) is a software application that allows website owners to create, manage, and publish digital content, such as web pages, blog posts, and images.
5. What is a dedicated IP address?
A dedicated IP address is an Internet Protocol (IP) address that is exclusively assigned to a particular hosting account or domain name. Unlike shared IP addresses, which are shared among multiple hosting accounts, a dedicated IP address is unique to a specific account, which can offer some benefits.
One of the most significant advantages of having a dedicated IP address is that it allows you to use SSL certificates to secure your website. SSL certificates require a unique IP address to establish a secure connection between the website and the user’s web browser. Additionally, having a dedicated IP address can improve your website’s reputation and reliability, as it is less likely to be impacted by activities that occur on other websites sharing the same server.
6. What is FTP?
FTP stands for File Transfer Protocol, which is a standard network protocol used to transfer files between a client and a server over the internet. FTP allows users to upload, download, and manage files on a remote server through a user-friendly interface. It is often used by web developers to upload website files to a web server, as well as by businesses to transfer large files between computers. FTP clients, such as FileZilla, Cyberduck, and WinSCP, are commonly used to connect to FTP servers and manage file transfers.
7. What is bandwidth?
Bandwidth in web hosting refers to the amount of data that is allowed to be transferred between your website and visitors who access your website over a certain period of time. Bandwidth is typically measured in bytes, kilobytes (KB), megabytes (MB), or gigabytes (GB) per month.
When someone visits your website, they are downloading data from your website (such as images, videos, and text) to their device, and the amount of data downloaded counts towards your monthly bandwidth limit. If your website receives a lot of traffic or has a lot of data-intensive content, such as large images or videos, you may need to choose a web hosting plan with a higher bandwidth limit to avoid exceeding your limit and potentially incurring additional charges.
8. What is it web builder ?
A web builder is a software tool that allows you to create websites without having to write code from scratch. It typically provides a drag-and-drop interface for building pages, and offers pre-designed templates and customizable widgets to make the process easier.
Elementor is a popular web builder plugin for WordPress. It allows users to create custom page layouts using a drag-and-drop interface, and provides a wide range of widgets, templates, and design tools to help you create a professional-looking website without needing advanced coding skills. With Elementor, you can also create responsive designs that will look great on mobile devices and tablets. Overall, Elementor is a powerful tool for building websites, especially if you’re using WordPress as your CMS.
9. How often should I back up my website and how can I do it?
Backing up your website is crucial to prevent data loss in case of any unexpected events such as a website hack or server failure. With cPanel, you can easily create backups of your website.
The frequency of website backups depends on how frequently you update your website content. If you update your website daily, it’s recommended to back up your website daily. However, if you update your website weekly or monthly, then you can perform backups on a weekly or monthly basis.
Here are the steps to create a website backup with cPanel:
Log in to your cPanel account and navigate to the “Backup” section.
Click on the “Backup” icon.
Under “Full Backup,” click on “Download a Full Website Backup.”
Select “Home Directory” under “Backup Destination” and enter your email address in the “Email Address” field.
Click on the “Generate Backup” button.
You will receive an email notification when the backup process is complete.
It’s also a good practice to store your website backups in an external location, such as a cloud storage service or an external hard drive, to ensure that you have a copy of your website in case of any disaster.
HostingHosting
1. What is website hosting?
Website hosting is a service that allows individuals and businesses to make their websites accessible on the internet. In other words, when you build a website, you need a place to store it so that people can access it from anywhere in the world. Website hosting providers offer this service by providing server space, bandwidth, and other resources needed to host your website. When you sign up for website hosting, you are essentially renting server space and other resources from the hosting provider to make your website available on the internet.
2. Does Web Hosting include Email Hosting as well?
It depends on the web hosting provider and the hosting plan you choose.
At Cloud be, our “be sun” package and above includes email hosting along with storage. This means that you can create custom email addresses that match your domain name, without having to purchase email hosting separately.
3. What should I do if I buy a package and it becomes full?
If you find that you have used up all the storage space, bandwidth, or other resources included in your web hosting plan at Cloud-be, there are a few options available to you.
First, you can upgrade to a higher-level hosting plan that offers more resources. Our web hosting plans at Cloud-be come with varying levels of resources to meet different needs and budgets, so you can easily upgrade to a plan that provides the additional resources you require.
Another option is to optimize your website to reduce the amount of storage and resources it requires. There are several ways to optimize your website, such as compressing images and files, removing unnecessary plugins or add-ons, or optimizing your website’s code. Our support team can assist you in identifying which optimization methods are best suited for your website and how to implement them.
If you’re unsure about which option to choose, or have any questions about our web hosting plans at Cloud-be, please don’t hesitate to contact our customer support team. We are always here to assist you and ensure that your website remains up and running smoothly.
4.What is cPanel, and how do I access it?
cPanel is a web hosting control panel that allows you to manage various aspects of your website, such as email accounts, website files, and databases. At Cloud-be, we offer cPanel as the default control panel for all our web hosting plans. You can access cPanel by logging into your web hosting account and clicking on the cPanel icon in your dashboard.
5.What is SSL, and why do I need it?
SSL (Secure Sockets Layer) is a security protocol that encrypts data transmitted between a website and its visitors. Having an SSL certificate installed on your website is important for several reasons, including improving the security and trustworthiness of your site, as well as boosting your search engine rankings. At Cloud-be, we offer free SSL certificates with all our web hosting plans.
6. Is my site backed up?
Yes, at Cloud-be we provide automated website backups for all of our web hosting plans. This means that your website files, databases, and other data are regularly backed up and stored in a secure offsite location. In the event of a data loss or other issue, you can easily restore your website from a backup.
7. What is a CDN?
A CDN (Content Delivery Network) is a network of servers located in different geographic locations that helps to improve website loading times and performance by serving content from the closest server to the user. At Cloud-be, we offer a built-in CDN with our hosting plans to help ensure fast and reliable website loading times for your visitors.
8. Can I upgrade or downgrade my hosting plan?
Yes, at Cloud-be you can easily upgrade or downgrade your hosting plan at any time. Simply log into your account and select the plan you would like to switch to. Our system will automatically adjust your account settings and billing accordingly.
DomainDomains
1. What is a domain name?
A domain name is a unique identifier that you can use to establish an online presence for your website. It is the address that people type into their web browser to access your website, such as www.example.com.
2. How do I choose a domain name?
When choosing a domain name, it’s important to pick something that is memorable, easy to spell, and relevant to your business or brand. You can use keywords related to your industry or product, or come up with a unique and catchy name that reflects your brand personality.
3. What domain extensions do you offer?
At Cloud-be, we offer a wide range of domain extensions (also known as TLDs) for you to choose from, including popular options like .com, .net, and .org.
We also offer a selection of new TLDs like .link, .shop, and .co
4. How do I register a domain name with Cloud-be?
To register a domain name with Cloud-be, simply visit our website and use our domain name search tool to check if your desired domain is available. If it is, you can proceed to purchase the domain and complete the registration process.
Domains
5. Can I transfer my existing domain name to Cloud-be?
Yes, you can transfer your domain name to Cloud-be. To do so, you’ll need to unlock your domain with your current registrar, obtain an authorization code, and initiate the transfer process through our website. Once the transfer is complete, you’ll be able to manage your domain name and hosting services all in one place.
6. How long does it take to register a domain name?
Registering a domain name typically takes just a few minutes. Once you’ve completed the registration process and your payment has been processed, your domain name will be officially reserved and you’ll be able to start building your website.
7. What happens if I forget to renew my domain name?
If you forget to renew your domain name, it will enter a grace period during which you can still renew it for an additional fee. If you fail to renew your domain name during this grace period, it will eventually be released back into the pool of available domain names, which means that someone else could potentially register it.
And that’s exactly why we recommend purchasing your domain for as many years as possible
8. What is DNS and how does it relate to my domain name?
DNS (Domain Name System) is the system that translates your domain name into an IP address, which is the numerical address that computers use to identify each other on the internet. When you register a domain name, you’ll need to set up DNS records to point your domain name to your website and other online services.
9. Can I register multiple domain names?
Yes, you can register multiple domain names and use them to build a network of websites or protect your brand name. Many businesses register multiple domain names to prevent competitors from using similar domain names, or to target different markets or geographic regions.
EmailsEmails
1.What is email hosting?
Email hosting is a service that allows you to create and manage custom email accounts using your own domain name. This means that instead of using a generic email address like “[email protected]”, you can use an email address like “[email protected]”.
2.What are the benefits of using a custom email address?
Using a custom email address can help you look more professional and build trust with your customers. It also makes it easier to manage your email communications, as you can create separate email accounts for different departments or team members.
3.How do I set up email hosting with Cloud-be?
Setting up email hosting with Cloud-be is easy. Simply choose a hosting package that includes email hosting, then follow the instructions to create and manage your custom email accounts using our web-based control panel.
4.Can I access my email accounts from anywhere?
Yes, you can access your email accounts from anywhere using any device with an internet connection. Cloud-be provides webmail access, which means that you can log in to your email accounts using a web browser and manage your email communications from anywhere in the world.
5.What is webmail?
Webmail is a web-based email client that allows you to access your email accounts using a web browser. With webmail, you can send and receive email messages, manage your inbox, and perform other email-related tasks without the need for an email client software like Microsoft Outlook.
6. How much storage space do I get with my email accounts?
The amount of storage space you get with your email accounts depends on the hosting package you choose. At Cloud-be, we offer a range of hosting packages with varying amounts of storage space for your email accounts. You can choose a package that fits your needs and upgrade to a higher package if you need more storage space in the future.
7.How do I set up email hosting with Cloud-be?
Setting up email hosting with Cloud-be is easy. Simply choose a hosting package that includes email hosting, then follow the instructions to create and manage your custom email accounts using our web-based control panel.
8. Do you provide email backups?
Yes, we provide email backups as part of our email hosting service. We regularly back up our email servers to ensure that your email messages are safe and secure. If you accidentally delete an email or lose access to your email account, we can help you restore your emails from a backup.
WordPressGeneral
1.How To Install WordPress?
1) Go to cPanel -> WordPress Manager
2) Click Install Now
3) Fill out Software Setup
4) Fill out Site Settings
5) Create an Admin Account
*The WordPress admin interface allows complete control of your website. This is where you’ll configure your theme, create pages, write blog posts, and much more.
Your admin account allows for full access and total control over your website so you want to use a very strong password as well as a unique username. You should click the key to have the password generate create a random one for you. This is the single most important thing you can do to keep your website secure.
6) Choose Language
9) Click Install
10) Start building your website
2.Common Problems
Here are some common problems with WordPress websites and their solutions:
Critical error after installation: Enable the correct mySQL PHP extension by checking nd_mysqli in cPanel -> Select PHP Version.
File exceeds max upload limit when adding images: Increase upload_max_filesize and post_max_size in cPanel -> Select PHP Version -> Options tab.
Blank white page after uploading a custom theme: Increase memory_limit in cPanel -> Select PHP Version -> Options tab.
Website not displaying secure lock in browser window: Check for a valid SSL certificate by running AutoSSL, and ensure that WordPress Address (URL) and Site Address (URL) are using https:// instead of http:// in wp-admin -> Settings -> General. Install the free Really Simple SSL plugin to scan for insecure calls.
SupportAt Cloud, we understand that excellent support is essential to providing a positive experience for our customers. That’s why we’ve invested heavily in our support infrastructure and have assembled a team of dedicated support representatives who are available 24/7 to assist with any issues or questions our customers may have.
Here are some of the ways that we go above and beyond to provide exceptional support to our customers:
1.Knowledgeable and Friendly Support Representatives:
Our support team is made up of knowledgeable and friendly representatives who are passionate about helping our customers. They have extensive training and experience in our products and services and are equipped with the tools and resources necessary to provide effective assistance.
Our representatives are also committed to providing friendly and personalized service, taking the time to understand our customers’ needs and working with them to find the best solution.
2.Multiple Support Channel
We understand that our customers have different preferences when it comes to support channels. That’s why we offer multiple options for contacting our support team, including live chat, email, and phone support.
Our live chat support is available 24/7, so customers can get help quickly and easily whenever they need it. Email support is also available 24/7, with response times typically within a few hours. For urgent issues, customers can call our phone support line for immediate assistance.
3.Timely Responses
We know that our customers value timely responses to their inquiries. That’s why we strive to provide quick and efficient support, with most issues resolved within a few hours of being reported.
Our support team works around the clock to ensure that customers receive prompt assistance, even on weekends and holidays. We also provide regular updates to customers on the status of their inquiries, so they always know what to expect.
4.Extensive Knowledge Base
We understand that some customers prefer to solve issues on their own, without having to contact support. That’s why we have an extensive knowledge base available on our website, which includes articles, tutorials, and FAQs covering a wide range of topics related to our products and services.
Customers can browse the knowledge base to find answers to common questions, troubleshoot issues, and learn more about our products and services. The knowledge base is regularly updated to ensure that it remains current and relevant to our customers’ needs.
5.Proactive Monitoring
We take a proactive approach to support, monitoring our systems and services 24/7 to identify and resolve issues before they become problems for our customers. Our monitoring systems alert us to potential issues, allowing us to take quick action to prevent downtime or service interruptions.
In the rare event that an issue does occur, our support team is on standby to provide immediate assistance and keep customers informed of the situation.
At Cloud, we believe that excellent support is essential to providing a positive experience for our customers. That’s why we’ve invested heavily in our support infrastructure and have assembled a team of dedicated support representatives who are available 24/7 to assist with any issues or questions our customers may have. We’re committed to providing personalized, friendly, and efficient support to all of our customers, and we’re always looking for ways to improve our support services to better meet our customers’ needs.
cPanelIf you’re new to cPanel, you may be feeling a bit overwhelmed by all of the features and options available to you. Don’t worry, though – cPanel is a powerful tool that can help you manage your website with ease once you get the hang of it.
Here are some tips to help you get started with cPanel:
Loggin in
To access your cPanel account, you’ll need to log in using your username and password. we provided you with these credentials when you signed up for your hosting account. If you’re not sure how to log in, contact your web host’s support team for assistance.
Navigating the interface
Once you’ve logged in to cPanel, you’ll see a dashboard with a variety of icons representing different features and functions. Take some time to familiarize yourself with the interface and explore the different options available to you. You can hover your mouse over each icon to see a brief description of what it does.
Creating email accounts
One of the first things you’ll want to do in cPanel is set up email accounts for your domain. To do this, click on the “Email Accounts” icon and follow the prompts to create new email addresses. You can also set up forwarders and autoresponders from this page.
Managing files
cPanel includes a powerful file manager that allows you to upload, download, and edit files on your website. To access the file manager, click on the “File Manager” icon. From here, you can navigate your website’s directory structure, create new folders, upload files, and more.
lInstalling applications
cPanel includes a variety of one-click installers for popular web applications like WordPress, Joomla, and Drupal. To install an application, click on the “Softaculous Apps Installer” icon and follow the prompts to select the application you want to install.
cPanel is a powerful tool that can help you manage your website with ease, but it can take some time to get the hang of it. By following these tips and taking advantage of the resources available to you, you’ll be well on your way to mastering cPanel and getting the most out of your web hosting account.